# Frequently Asked Questions (FAQs)

## Sign in and password

### How do I change my password?

1. Click “Sign In” in the top right-hand corner.
2. Click the “Reset your password” button, located below the password section.
3. Enter your email address and click “Send email confirmation code”
4. Check your emails, and open the email titled “Go.Compare Confirmation Code”
5. Copy the code on this email, and return to the reset password page.
6. Enter the code into the “Email Confirmation Code” section and click “Verify Code”.
7. Enter and confirm a new password (Please note this must be at least 8 characters long, must contain at least one uppercase and one lowercase letter, and one number), and select “Reset Password”.

## More questions about signing in and passwords

1. Enter your email address and click “Send email confirmation code”
2. Check your emails, and open the email titled “Go.Compare Confirmation Code”
3. Copy the code on this email, and return to the reset password page.
4. Enter the code into the “Email Confirmation Code” section and click “Verify Code”.
5. Enter and confirm a new password (Please note this must be at least 8 characters long, must contain at least one uppercase and one lowercase letter, and one number), and select “Reset Password”.

### Can’t find an answer to your question?

**Don’t worry, we’re here when you need us.**

Our support team are available

9:00am - 5:30pm Monday to Friday, excluding bank holidays.