Frequently Asked Questions (FAQs)

Data protection

How do I make a data request?

You have a number of rights under data protection laws such as to request to access the personal information we hold on you or to request to have your personal information erased.

If you wish to exercise any of your rights please contact:

By email: customerservices@gocompare.com

By post:

Suite 2a Hodge House,

114-116 St Mary Street,

Cardiff,

Wales,

CF10 1DY,

United Kingdom

Our DPO’s contact details are: dpo@gocompare.com

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. If this is the case, we will notify you and keep you updated.

Questions about data protection

How do I make a data request?